Optus complaints

Resolving your complaint We’ll get back to you within working days and aim to resolve all complaints within working days. If we need more time to resolve your issue, we’ll get in touch with you as soon possible. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Scam, unauthorized charges, rip off, defective product, poor service.

How do I complain to Optus? We were first told there was a tower upgrade and we would have service by 23rd Feb. The official complaints method is by snail mail however they do have an online form that may expedite the process. Type=NormalRequestid=140.

If you want to properly raise a complaint then you should write. I was assured it was sorted. I received a default letter. Many hours of trying to get it sorte but passed around and hung up on.

He spent hours trying to sort it. He was hung up on and passed around. Complaints in Writing or Email. I suggest you make an official complaint in writing. Useless company to deal with.

Experiences so far are 1. NBN simply refuses the complaint time and time again. We raised it to the TIO (telecom industry ombudsman) in August, who referred it back to Optus. Optus Pre Paid Mobile is a nightmare ! Hey just a quick complaint about optus and its new promo Always win and enter.

If that doesn’t fix the problem, you can take your complaint to the TIO. We also track how well telcos deal with complaints through our record-keeping rules. On the other han it ensures the customer feels powerless, which is detrimental in the long run. They couldn’t care less. First fetch box restarted 3-4times a day.

Still the same charges. No discount offere no price amendment. Check current status and outage map. Amaysim was the only other provider in the survey to record an increase in complaints , from 1. Yes to having a chinwag. Many complaints can be resolved quickly once you contact your service provider.

Ask your service provider for a complaint reference number. Will my bag be checked? The address is in Australia. The complaint concerns the mistaken disclosure of customer data by Optus.

Telco complaints rise for second year as homes switch to NBN. We deal with complaints about things that happene or that you became aware of, within the last two years. We may still be able to help with complaints that are up to six years ol depending on the reason for the delay.

Ombudsman’s cases increase 6. Contact us if you’re unsure if we can help.